Shipping Policy

Sugenia Sweets B2B Shipping and Delivery Policy

Last updated: September 25, 2026

This B2B Shipping and Delivery Policy applies to business orders placed with Sugenia Sweets through https://sugeniasweets.com/, by email, through a quotation or by other approved business channels.

This Policy forms part of our B2B Terms of Service and Conditions of Sale. If a signed sales contract, final quotation, proforma invoice, order confirmation or other written transaction document contains different shipping terms, that document will prevail for the relevant order.

1. Order Processing

An order enters processing only after we have accepted it in writing and received all items required for performance, including any required deposit or payment, confirmed product specifications, approved packaging or artwork, consignee information and compliance documents.

Processing time and production lead time vary according to product availability, order quantity, customization, packaging, destination and seasonal demand. The estimated schedule for a specific order will be stated in the quotation, proforma invoice, order confirmation or sales contract.

2. Production and Dispatch Estimates

Production, dispatch and delivery dates are estimates unless expressly guaranteed in a signed agreement. Lead time begins only when all required payments, specifications, approvals and Buyer-supplied information have been received.

We will use commercially reasonable efforts to meet the confirmed schedule. If a delay becomes known, we will provide available information and reasonably cooperate with the Buyer on a practical solution.

3. Shipping Methods

Available shipping methods may include express courier, air freight, sea freight, road transport or another method suitable for the products and destination. The selected method will depend on order size, delivery requirements, product characteristics, destination restrictions and the parties’ written agreement.

Where we arrange transportation, we may select a commercially reasonable carrier, freight forwarder, route and service level consistent with the agreed shipping terms. A Buyer requesting a specific carrier, account number, route or delivery service must obtain our written confirmation before dispatch.

4. Shipping Charges

Shipping charges displayed on the Website, if any, are estimates only unless expressly confirmed as final. The final freight amount and any related charges will be stated in the quotation, proforma invoice, order confirmation or sales contract.

Unless expressly included in the agreed price, shipping charges may exclude customs duties, import taxes, value-added tax, customs-broker fees, inspection fees, destination handling, storage, demurrage, detention, remote-area fees and other destination charges.

If carrier rates, fuel surcharges, security charges, exchange rates or government fees change before the booking is confirmed, we may revise the freight quotation with notice to the Buyer.

5. Incoterms®, Delivery and Risk Transfer

Each international order should identify the applicable delivery term and named place or port. When an Incoterms® rule is used, it means the Incoterms® 2020 rule published by the International Chamber of Commerce unless the parties expressly agree to another version.

Responsibility for transportation, insurance, export and import clearance, costs and risk of loss or damage will be determined by the agreed Incoterms® rule and the transaction documents. Payment of freight by one party does not necessarily mean that the same party bears transit risk; risk transfers at the point specified by the applicable delivery rule.

Title to the products will transfer as stated in the transaction documents and, where legally permitted and not otherwise agreed, only after we have received full payment.

6. Shipping Insurance

Cargo insurance is included only when required by the agreed delivery term or expressly stated in writing. If insurance is not included, the Buyer may request a quotation before the shipment is booked.

Insurance coverage is subject to the insurer’s terms, exclusions, deductibles, claim procedures and settlement decision. Purchasing insurance does not guarantee that every type or amount of loss will be covered.

7. Consignee and Delivery Information

The Buyer must provide complete and accurate consignee details, delivery address, contact person, telephone number, email address, tax or importer identification numbers and any other information required for shipping or customs clearance.

The Buyer must review the shipping information before dispatch. An address, consignee or routing change requested after booking or dispatch may not be possible and may result in additional costs or delay. Such costs will be borne by the Buyer unless the change is required because of our error.

We are not responsible for failed delivery or customs delay caused by incorrect, incomplete or outdated information supplied by the Buyer.

8. Export and Shipping Documents

We will provide the commercial invoice, packing list and other export or product documents expressly agreed for the order. Additional certificates, legalization, testing, inspection or destination-specific documents must be requested before order confirmation and may involve additional cost or lead time.

The Buyer must promptly review draft documents when approval is requested. Delay or error caused by late, incomplete or inaccurate Buyer instructions may affect the shipping schedule and create additional charges.

9. Import Clearance, Duties and Taxes

Unless the agreed delivery term expressly provides otherwise, the Buyer is responsible for acting as or appointing the importer of record, obtaining import permits and registrations, completing destination customs clearance, and paying import duties, taxes and other destination charges.

Food import, labeling, registration, inspection and documentation requirements vary by country. The Buyer must notify us of destination-specific requirements before order confirmation and ensure that it is legally able to import and distribute the products.

If a shipment is detained, rejected, returned, destroyed or requires relabeling because of an undisclosed destination requirement, missing Buyer permit, Buyer-approved label or other matter within the Buyer’s responsibility, the related costs and losses will be borne by the Buyer, subject to the applicable contract and mandatory law.

10. Food, Chocolate and Temperature-Sensitive Products

Chocolate, candy and other food products may be sensitive to heat, humidity, freezing, odor transfer, crushing or prolonged transit. Product-specific storage and transport conditions will be stated in the applicable specification or transaction documents where required.

The parties should agree before shipment on any temperature-controlled service, thermal packaging, cold packs, insulated cartons, seasonal shipping restriction or other protective measure. These services may involve additional cost and may not be available for every route.

If the Buyer selects a lower-cost or slower transport method against our written recommendation, the Buyer accepts the additional transit risk from the agreed risk-transfer point. This does not exclude our responsibility for defective products, inadequate agreed packaging or damage occurring before risk transfers.

11. Delivery, Unloading and Receipt

The Buyer must be ready to receive, unload and store the products at the agreed place and time, except where the applicable delivery term assigns unloading to us. The Buyer must ensure that suitable personnel, equipment and storage conditions are available.

Carrier tracking, estimated arrival information or delivery appointments are provided for convenience and may change. A shipment is not considered late solely because an estimated carrier date changes, unless a guaranteed delivery date was expressly agreed in writing.

12. Partial Shipments

If an order cannot be dispatched together, we may propose a partial shipment. A partial shipment will be arranged only with the Buyer’s agreement or where the transaction documents authorize it. The parties will confirm any resulting freight adjustment before dispatch.

13. Delays Outside Our Control

We are not responsible for delays caused by customs inspection, regulatory review, port congestion, carrier disruption, weather, natural disaster, epidemic, labor dispute, government action, sanctions, security checks, inaccurate Buyer information or other events beyond our reasonable control.

We will provide reasonable assistance and available shipment information, but customs authorities and carriers control their own procedures and schedules.

14. Failed Delivery, Storage and Additional Charges

If delivery cannot be completed because the Buyer or consignee is unavailable, refuses delivery, fails to provide documents, fails to complete clearance or does not pay required destination charges, the shipment may be stored, redirected, returned or disposed of as permitted by law and carrier rules.

The Buyer is responsible for resulting storage, demurrage, detention, redelivery, return, disposal and similar costs, unless the failure was caused by our breach.

15. Inspection and Transit Claims

The Buyer must inspect the shipment as soon as reasonably practicable after delivery and before resale, repacking, processing or distribution. Where possible, visible carton damage, shortage or tampering should be recorded on the carrier’s delivery receipt and photographed before unpacking.

Claim deadlines stated in the applicable contract, order confirmation or insurance policy will apply. If no specific period is stated, the Buyer should notify us in writing within seven calendar days after delivery of visible shortage, transport damage, incorrect products or apparent non-conformity. A latent food-quality or safety issue must be reported promptly after discovery and within the stated shelf life.

A claim should include the order or invoice number, product name, affected quantity, batch or lot code, photographs or video of the outer carton, inner packaging and affected products, and relevant transport and storage information.

If transit risk had already transferred to the Buyer, the Buyer is responsible for submitting the claim to the carrier or insurer. We will provide commercially reasonable supporting documents and assistance. If we arranged applicable cargo insurance, we will reasonably assist with the claim process, subject to the insurer’s requirements.

16. Tracking and Delivery Confirmation

When available, we will provide a tracking number, bill of lading, air waybill or other shipment reference after dispatch. Tracking updates may not be continuous for every freight method or route.

A carrier record, signed delivery receipt, port release or other customary transport record may be used as evidence of delivery, subject to the agreed delivery term and applicable law.

Food products should not be returned without our prior written authorization. Because food requires controlled handling and generally cannot re-enter the supply chain, an approved claim will normally be resolved under our B2B Terms of Service and Conditions of Sale, including replacement in the Buyer’s next shipment where appropriate.

18. Contact

For shipping quotations, documentation requests, delivery questions or shipment claims, please contact:

Sugenia Sweets
Website: https://sugeniasweets.com/
Email: support@sugenia.com